FAQ

General Questions

The Search toolbar is a tremendously powerful and totally customizable toolbar that installs directly onto your Web browser. Its design allows you to:

  • Search from anywhere on the Web using the Internet's leading search providers (such as Google, Yahoo!, Bing, Aol)
  • Add free "cool tools" such as PopUpBlocker, RSS Reader, Weather Viewer, Radio and many other

The Tweakbar toolbar is free to download and free to use.

Yes, our toolbar work great with all popular browsers:

  • Internet Explorer (8,9)
  • Mozilla Firefox
  • Google Chrome
  • Opera

You can easily uninstall the Tweakbar toolbar using the instructions below:

  • Close all open Web browsers
  • From the "Start" menu in Windows, select "Control Panel"
  • Select "Add/Remove Programs"
  • Click "Change/Remove"

Now just follow the simple instructions and the Search toolbar will be uninstalled. Should you reopen your Web browser and still see the Search toolbar, you may need to restart your computer for the uninstall process to be completed.

The Search toolbar is currently available for Windows XP, Windows Vista, Windows 7 and Windows 8. The Search toolbar software and cache require 1 meg of disk space on the disk drive containing your windows directory (usually the C: drive). If you are currently able to run a supported Web browser (IE 5.* or 6.*) on your computer, you should be able to install and run the Search toolbar. In particular, your Web browser and theSearch toolbar require a 486 or newer, compatible processor, 16 MB of RAM, VGA display (SVGA is recommended), a mouse or similar pointing device, and Internet access.

No, the toolbar does not monitor or report information about where you are traveling or what you do on Web sites.

NO! The Tweakbar toolbar does not collect any personal information and is completely "spyware"-free and "adware"-free.

The Tweakbar toolbar was specifically designed to provide a great user experience free of spyware, adware, direct marketing, data collection or other similar activities. In order to achieve that goal:

  • The toolbar software DOES NOT collect personal information of any kind, period. No email address, registration or other information is required to use the product. No zip code, no email, no member name, no password. Unlike many other products, we do not even attempt to collect data upon startup as a requirement of use.
  • The toolbar software DOES NOT monitor the websites visited by the end user, collect or in any manner report any information about what sites an end users visits (or any clickstream activity), nor does it monitor or scrape information when you are on other sites.
  • The toolbar software DOES NOT serve or facilitate so-called "contextual advertising" or pop-up ads. Many applications are identified as spyware because they monitor end-user Internet usage and serve contextual pop-ups. The Tweakbar toolbar does not engage in any such practices.

In short, the Tweakbar toolbar provides a superior search experience on an ANONYMOUS basis and without any additional monitoring, contextual ads or other nuisances.

We feel compelled to respond to the fact that our product is sometimes erroneously referred to as spyware. Such statements are completely false and in many cases subject to legal challenge as a form of libel. However, the reality is that there is a substantial amount of confusion and misinformation on the Web about how programs work and what "spyware" means.

This problem has been compounded by the evolution of so-called "spyware" detection programs that are being operated in many cases without attention to the facts or details. In many cases, these programs may label programs as "adware," "spyware," "malware," "dataminer" or another classification simply because the program is a plug-in.

We have engaged in a productive dialog with many providers of spyware detection software that have acknowledged that our product is not spyware and removed it or properly classified the software.

But here's what you really need to know: The Tweakbar toolbar does not collect any personal information and is completely "spyware"-free and "adware"-free. Period.

The Tweakbar toolbar was specifically designed to provide a great user experience free of spyware, adware, direct marketing, data mining or other similar activities. In order to achieve that goal:

  • The toolbar software DOES NOT collect personal information of any kind, period. No email address, registration or other information is required to use the product. No zip code, no email, no member name, no password. Unlike many other products, we do not even attempt to collect data upon startup as a requirement of use.
  • The toolbar software DOES NOT monitor the websites visited by the end user, collect or in any manner report any information about what sites an end users visits (or any clickstream activity), nor does it monitor or scrape information when you are on other sites.
  • The toolbar software DOES NOT serve or facilitate so-called "contextual advertising" or pop-up ads. Many applications are identified as spyware because they monitor end-user Internet usage and serve contextual pop-ups. The Tweakbar toolbar does not engage in any such practices.

To provide our users with access to a range of high quality search engines AND to enable each user to customize his or her experience:

  • The toolbar software DOES install a browser plug-in that enables users to send a search query for processing by Tweakbar using one or more of its search engines.
  • The toolbar software DOES send a small configuration request to the Tweakbar website upon start-up of the browser. This request is typically 5k in size and is made to confirm that the toolbar is properly configured in accordance with users' settings and preferences.
  • The toolbar software DOES enable Tweakbar to transmit updates to the software upon notice to the user. We recognize that you may be sensitive to the issue of updating. Like many major online software distributors including AOL, Microsoft, Yahoo, Real, etc. we have designed updateable software in order to ensure that it can be kept current and in working order as changes may be made to Internet protocols, browser software, etc. Pursuant to our End User License Agreement, we guarantee that no update to the product or fix will ever be made in violation of the terms of the Agreement which means that even if we do update the software, we will not deploy any software or technology that would monitor the user's habits, collect personal information, or otherwise violate the commitments we have made to provide a product that is spyware-free and adware-free, unless we have received express agreement from the user.

In short, the Tweakbar toolbar provides a superior search experience on an ANONYMOUS basis and without any additional monitoring, contextual ads or other nuisances.

Navigating

Yes! In fact, the Tweakbar toolbar search tool is powered by not one, but FOUR of the Internet's leading search providers: Google, Yahoo!, Yandex and Bing.

To choose your primary search provider, click your "Tweakbar" button (far-left side of toolbar) and select "Change Default Search Provider". Check the box next to the search provider of your choice, then click the "Finished" button. Your Tweakbar toolbar's Search button will now be your primary search provider.

In addition to your primary search provider, you can add up to 4 other search provider buttons to your Tweakbar toolbar. To do so, click your "Tweakbar" button and select "Add/Remove Buttons". Then add other search provider buttons - these will appear to the right of your primary search provider button on your Tweakbar toolbar.

For Internet Explorer 5.0 or above, you can hide the Tweakbar toolbar by doing the following:

  • Go to the "View" menu at the top of your browser.
  • Select "Toolbars
  • Click "Tweakbar" to hide; click again to unhide.

Troubleshooting Guide

The Tweakbar toolbar may be hidden. For Internet Explorer 5.0 or above, do the following to unhide the Tweakbar toolbar:

  • Go to the "View" menu at the top of your browser
  • Select "Toolbars"
  • Click "Tweakbar" to unhide the Tweakbar toolbar

Microsoft has reported a significant bug with versions of Internet Explorer between 5.0.0.0 and 5.00.2919.0. If your Internet Explorer version number is within this range and your computer's operating system is Windows NT or Windows 2000, you should upgrade to the latest version of Internet Explorer. The bug in these versions may prevent you from successfully using the Tweakbar toolbar.

To find out what version of Internet Explorer you have, go to the Help menu located at the top of your browser. Select "About Internet Explorer." A box will appear that tells you what version you have.

If at some point you uninstalled the Tweakbar toolbar, and you are using a Microsoft browser, you may experience difficulty seeing it right away if you attempt to re-install it. The easiest way to make the Tweakbar toolbar reappear is to close and restart your Web browser.

On certain occasions when using Internet Explorer 5.0, you might notice the Tweakbar toolbar is not visible when you re-launch the browser. If this happens, do the following:

  • Go to the "View" menu at the top of your browser.
  • Select "Toolbars
  • Click "Tweakbar" to restore the Tweakbar toolbar on your browser.

In order to use the Tweakbar toolbar, your operating system must be Windows 95, Windows 98, Windows NT, Windows XP, or Windows 2000.

You need to update your Internet Explorer browser to a more recent version. Click here to download the most recent version.

You need to change your security setting to Medium in order to successfully download using Internet Explorer. Follow the instructions below to change your security settings.

Internet Explorer 5.0:

  • Go to the "Tools" menu at the top of your browser
  • Select "Internet Options"
  • Go to the "Security" tab and choose "Medium" security and then click "OK"9;

Internet Explorer 6.0:

  • Go to the "Tools" menu at the top of your browser
  • Select "Internet Options"
  • Go to the "Security" tab and click the "Custom Level" button, then choose "Medium Safety" under "Software channel permissions" and click "OK"